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Shipping Policy

Last updated: August 2026

1. Introduction

This Shipping Policy applies to physical goods purchased through vybesports.co.za, operated by VybeSports (Pty) Ltd ("VybeSports", "we", "us"). It is governed by the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and other applicable South African law. Please read this policy together with our Terms of Service and Refund and Returns Policy before placing an order.

2. Delivery Area

We currently ship physical orders within the Republic of South Africa only. Delivery addresses are treated as South African (ZA). We do not offer international shipping.

You must provide a complete, accurate delivery address (including suburb or city, province, postal code, and a reachable phone number) so the courier can complete delivery.

3. Shipping Methods

At checkout you may choose:

  • Home delivery: door-to-door courier booked through our courier partners (Bob Go). Available services and prices are shown after you enter an address.
  • Pargo locker: collection from a Pargo Point near your suburb or postal code, where lockers are available. You are responsible for collecting the parcel within the hold period advised by Pargo.

If any of these shipping methods are not available at checkout, we will arrange shipping by email once funds have cleared.

League entries, event fees, and other digital products do not require shipping. Those carts skip the shipping step.

4. Shipping Costs

All prices are in South African Rand (ZAR) and include VAT where applicable. The shipping amount charged is the amount shown at checkout before you place the order.

When live courier rates are returned, that quote applies (including any free-shipping offer shown at checkout). If courier rates are unavailable, a fallback rate applies:

  • Orders under R500: R100.
  • Orders from R500 up to (but not including) R1200: R60.
  • Orders of R1200 or more: free shipping.

Custom quotes, personalised apparel, and mixed carts may show a different shipping amount once pricing is confirmed. Discounts marked as free shipping, where offered, override the fallback rates above.

5. Order Processing and Dispatch

We prepare physical orders after payment is received and confirmed. EFT orders are dispatched only once the funds reflect against the order reference. In-stock items are typically prepared within a few business days of confirmed payment.

Personalised or made-to-order items (including custom prints) may take longer than standard stocked products. If an item is out of stock or delayed, we will contact you using the email on the order.

6. Delivery Times

Courier transit times depend on the service you select, your delivery area, and the carrier. Any dates or windows shown at checkout or in tracking updates are estimates, not guarantees. We are not liable for delays caused by third-party carriers, incorrect address details, or circumstances beyond our control (including weather, strikes, or public holidays).

7. Tracking

When a shipment is booked we store the tracking details on your order. Signed-in customers can view orders under their account. Guests receive updates at the email used at checkout. Tracking links and locker collection instructions (for Pargo) come from the courier.

8. Failed Delivery and Incorrect Addresses

If a courier cannot complete delivery because the address is incomplete, incorrect, or unattended, the parcel may be held at a depot, returned to us, or (for Pargo) remain in the locker until the hold period expires. Additional courier fees for redelivery or return may be for your account.

Please ensure someone can receive the parcel, or choose a Pargo locker you can collect from during its opening hours. Unclaimed locker parcels that return to us may incur return shipping costs.

9. Risk and Title

Risk of loss or damage passes to you when the goods are delivered to the address you provided, or when they are collected from a Pargo locker. Please inspect the parcel on receipt. If goods arrive damaged or incorrect, follow the Refund and Returns Policy (notify us within 3 business days of delivery with photos of the item and packaging).

10. Changes to This Policy

We may update this Shipping Policy from time to time. Material changes will be shown on this page with an updated "Last updated" date. The shipping amount and method for an order are those confirmed at checkout for that order.

11. Contact

For shipping enquiries, contact us at hello@vybesports.co.za with your order reference.